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For questions about billing, cancellation, account status, or changing your account settings, please go to Account Details.
Choose a plan for additional details on pricing and subscriptions.

You can also access through various libraries and institutions. Check your local library for availability.
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) or debit cards carrying the logo for one of these major credit card companies. All prices are in US Dollars.

We do not currently accept PayPal, personal checks or money orders.

If you have any questions please contact us.
  • Visit the Subscription & Payment section of Account Details
  • Click on “Cancel and End Subscription”
  • Follow the steps to finish cancelling your subscription*
*Cancelling your subscription will end your subscription on the expiration date stated in Account Details. is a US website under Ancestry® which means that taxes still apply in most countries for an order to be processed. When you sign up to a subscription, your tax will be calculated automatically, and added to your billing. Tax rates vary by country and unfortunately are out of our control. If you have more questions about this, contact us.

If you have other questions please contact us or you can leave us phone message at 1-877-519-0129 and we will get back to you in a timely manner.